How secure is remote monitoring?
Our RMM platform uses encrypted connections, multi-factor authentication, and access controls to keep your data and systems secure.
What happens if an issue cannot be fixed remotely?
If an issue requires on-site support, we work with your team to coordinate prompt, professional assistance.
What are the cost benefits of RMM over standard remote support?
**Lower Operational Costs**: RMM’s proactive approach can reduce downtime by up to 50%, saving an estimated $5,000–$10,000 annually in productivity and emergency repair costs for a small to medium business.
**Fixed Monthly Cost**: RMM typically costs between $50–$150 per device per month, offering predictable expenses. Standard remote support, however, can charge $100–$300 per incident, meaning businesses may face unexpected bills, especially during high-demand periods.
**Efficiency Gains**: Automated patching and updates with RMM save approximately 10–15 hours per month in IT labor, worth around $1,000–$1,500 monthly based on industry averages. Additionally, avoiding unpatched vulnerabilities can save businesses from potential breaches, which cost small businesses an average of $50,000 per incident.
**Scalability**: As your business grows, RMM can scale efficiently with minimal extra costs. By contrast, standard support often charges $100–$150 for each additional device. Over a year, RMM's scalability could save $3,000–$5,000 compared to traditional support models as your device count increases.
**Improved Productivity**: Minimizing disruptions through proactive monitoring and rapid responses to potential issues helps reduce downtime by up to 60%. This can save $8,000–$15,000 in lost productivity annually for a typical 25-employee business.
